Open Letter - COVID-19

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Dear SSA Customer,

With the current outbreak of the coronavirus (COVID-19) and the associated disruption and uncertainty we all face, all of us at SSA are concerned for the safety of our families, work colleagues and customers.

Our assurance to you, as our customer, is the support offering and manged services that we are currently providing to you will continue. We have developed business contingency plans to respond to any disruptive incidents such as the one we’re facing now, in order to minimize any impact of our delivery to you.

Measures put in place to minimize the impact to you our customer include:

  • Working Remotely: For most of our teams, work can be conducted through remote connections, which enables teams to work off-site for most tasks.
  • Safety On-Site: Where on-site work is required, employees are to carry out specific tasks while either; spending only the minimum time required in locations where possible, or those who must be on-site more permanently at our customers are applying social distancing and hygiene protocols based on guidance from health authorities.

For tdglobal maintenance and support functions, we have business continuity plans in place that are activated on demand. All internal systems, tools, monitors, etc. are worldwide with no disruption in our services.

Guidance given to our employees include:

  • Asking all employees to work remotely.
  • Cancellation or postponement of all physical events for the foreseeable future and evaluating which events will be delivered as virtual experiences.
  • Restricting all employee travel. Exceptions will be determined by the SSA executive team in consultation with our customers and in accordance with government regulations.

Our top priority remains the health and safety of our employees in order to maintain the business continuity and support to our customers. As this situation evolves, your SSA representative will reach out if there is additional support we can provide.

In the meantime, if you have any further questions about SSA’s response to COVID-19, please contact your account representative.


Kind regards

Wayne Borcher